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Florence ISD

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Student and Parent Complaints and Grievances

Level One Grievance Form

Florence ISD Student & Parent Grievance Procedure

Florence ISD is committed to addressing student and parent concerns promptly and fairly. Below is the formal grievance process based on District policy FNG (LOCAL).

Step 1: Informal Resolution

  • Begin by discussing your concern with the appropriate teacher, principal, or campus administrator.
  • Informal resolution is encouraged but does not extend deadlines for filing a formal complaint.

Step 2: Filing a Formal Complaint

  • Who can file? Students, parents, legal guardians, or individuals standing in parental relation.
  • Deadline: File within 15 business days of when you first knew (or should have known) about the issue.
  • How to file: Submit the District’s complaint form by hand, email, fax, or U.S. Mail.
  • Where to file: With the lowest-level administrator who can address the issue (usually the campus principal).

Step 3: Level One – Campus Principal

  • The principal will schedule a conference within 15 business days of receiving your complaint.
  • You will receive a written response within 15 business days after the conference.

Step 4: Level Two – Superintendent

  • If you are not satisfied with Level One, file an appeal within 15 business days of the Level One response (or its deadline).
  • The Superintendent (or designee) will hold a conference within 15 business days and provide a written response within 15 business days after the conference.

Step 5: Level Three – Board of Trustees

  • If you are not satisfied with Level Two, file an appeal within 15 business days of the Level Two response (or its deadline).
  • The Board will hear your complaint within 60 calendar days and record the presentation.
  • The Board may decide during the meeting or by the next regularly scheduled meeting. If no decision is made, the Level Two decision stands.

Important Notes

  • Complaints must be in writing on the District’s form.
  • Attach supporting documents to your complaint.
  • Each party pays its own costs.
  • Retaliation for filing a complaint is prohibited.
  • Deadlines are strict unless extended by mutual written consent.

For more details, please refer to Florence ISD Board Policy FNG (LOCAL).